Chiama +39 (0)881.204518
Cel +39.348 8180249 Whatsapp

Benvenuto su Ladecormarmi Shop

Legal Compliance Warranty

 All products sold on the site are covered by the legal guarantee of conformity provided for in Article. 128-135 of the Consumer Code ( “Guarantee Law”).

 Who is covered?

 The legal Guarantee is for the consumers. It, therefore, is applicable only to users who have purchased on the site for purposes unrelated to their entrepreneurial , commercial, craft or profession. People who bought on the site and which is not for the promised quality defect and the warranties for defects of the thing sold, the warranty for the promised quality defect and essential and other guarantees provided by the Civil Code with its terms, and forfeitures limitations.

 

When you apply?

 

The seller ( and, therefore, with regard to purchases made on the Site, The Decormarmi srl) is liable to the consumer to any lack of conformity which exist at the time of delivery of the product that become apparent within two years from that delivery. The lack of conformity must be filed with the dealer, at voiding the penalty, within two months from the date on which it was discovered.

 

Unless proved otherwise, it is assumed that any lack of conformity which becomes apparent within six moths of delivery of the products already existed on that date, unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity. From the seventh month following the delivery of the product, it will be the consumer’s burden to prove that the defect existed at the time of delivery of the same.

 

In order to use the warranty legal, the user must first provide proof of the date of purchase and delivery. Therefore, the user, for purposes of this test, should keep confirmation or invoice as well as DDT or any other document that can prove the date of purchase execution and the date of delivery(for example, the statement of the credit card or bank statement).

 

What is the defect of conformity?

 There is a lack of conformity, when the purchased good:

It is not suitable for the purposes for which goods of the same type are normally used;

It does not comply with the description given by the seller and does not possess the qualities of goods which the seller has held out to the consumer as a sample or model;

 

It does not have the usual quality and performance of goods of the same type and which the consumer can reasonably expect, taking into account the statements made in advertising or labelling;

 

It is not suitable for the particular use which the consumer requires them and which he made known to the seller at the time of conclusion of the contract and which the seller has accepted.

 

They are therefore excluded from the scope of the legal Warranty any failure or malfunction determined by accidental facts or responsibility or by a use of the product not conforming to its intended use and/ or as provided in the technical documentation supplied with the product.

 

Remedies available to the user

 

In case of lack of conformity duly reported in the terms, the user has the right:

 

Being primary, the free repair or replacement, at its option, unless the remedy requested is impossible or excessively expensive compared to another;

 

Secondarily (ie in cases where repair or replacement is impossible or prohibitively expensive or the repair or replacement were not made within a reasonable time or the repair or replacement previously made have acused significant inconvenience to the consumer) to the reduction of the price or termination of the contract, at his choice.

The remedy requested is overly burdensome if it imposes the seller unreasonable costs compared to alternative remedies that may be exercised, taking into account:

  1. the value the goods would have if there were no lack of conformity;

  2. the extent of the lack of conformity;

  3. whether the alternative remedy could be completed without significan inconvenience to the consumer.

 

What to do in case of a lack of conformity?

In the event that an item purchased the site, during the period of validity of the legal warranty, posters what could be a lack of conformity, the customer must contact Customer Service. La Decormarmi srl gives timely feedback to the communication of the alleged lack of conformity and will tell you the specific procedure to be followed , even taking into account the category of goods to which the product belongs and / or the reported defect.

Depending on the type of product, the Customer Service well tell you if:

(I) the product can be sent to La Decomarmi srl for subsequent transmission to the central competent assistance or

(Ii) if it is provided on site assistance.

 

It is understood that the La Decormarmi srl is the entity responsible for the application of the Legal Warranty.

 

In the first case, La Decormarmi srl will pick up your product and send it to the responsible service center. In the second case, instead, La Decormarmi S.r.l will arrange with you a date for the assistance access on site.

 

In any case , the center responsible service will carry out the necessary checks to verify the existence or otherwise of the alleged conformity defect. In the case where the defect exist, if the user has chosen, among the remedies available, the repair, the service center will proceed to repair. If, instead, the user has chosen the replacement and it is not for La Decormarmi S,r,l objectively impossible or prohibitively expensive compared to the repair, La Decormarmi srl will replace the product. If the service center finds the lack of conformity, any repair replacement costs and the costs of transport to the service center will be borne by La Decormarmi Srl. If the service station does not note a lack of conformity, it will not be possible to apply guarantee Legal and hence the transport costs and the eventual repair or replacement will be charged to the user. La Decormarmi srl informs the user of the condition and any costs to be incurred for the repair or replacement. La Decormarmi srl reserves the right to send you the quote issued by the service center, so the user can decide whether or not to repair or replacement at its own expense. The user must authorize the repair or replacement at its own expense in writing. Following this acceptance it will establish a direct relationship between the service center and the user to which La Decormarmi srl will be completely alien and against which no responsibility can be attributed to the same.

 

In all cases, the repair or replacement of defective products, if required, will be made unless there are exceptional circumstances, within 60 calendar days from the shortest time possible and in any case, the day when La Decormarmi srl received the defective product. In the event that the replacement or repair at first choices were not made within that period, the user can request one of the alternative remedies provided by Law ( replacement warranty, if the repair had been applied for, repair in the event that it were replacement, price reduction or termination of contract) was requested.

 

La Decormarmi srl reserves the right to request the user to attach to the request for use of the Law of the invoice for the order Compliance Warranty.