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General Conditions of Sale for consumers (B2C) (Business to Consumer)

These general conditions of sale govern the purchase of products and services carried out remotely via the Internet on the website The Decormarmi srl Before sending the order, the customer is required to read these Terms and Conditions which made available on the aforementioned website for readability, storing and archiving.

Art. 1. Definitions

1. Expect as provided in the Contract, the following words and expressions shall have the meanings given below:

a) "La Decormarmi s.r.l. ': La Decormarmi srl Via S. A. Liguori, 187 71121 Foggia Tel. +39 (0) 881.20.45.18 E-mail. P.Iva 03569650710

b) "Site" or "Website" means the website accessible URL, owned by La Decormarmi S.r.l ..

c) "customer" means a natural person who concludes a contract for the purchase of one or more products.

d) Consumer: the Client (natural person) who is acting for purposes unrelated to their entrepreneurial, commercial, craft or profession.

e) "Professional" or "Professional Client": the customer (natural or legal person) acting in the course of his business, commercial, craft or profession, or an intermediary.

f) "Parties": The Decormarmi srl and the Customer.

g) "Product": each product made available for purchase via electronic catalog made available on the Site, such as, for example, Tools, Treatment and accessories for marble . The catalog is constantly updated, and the availability of each product may vary without notice.

h) "Access credentials": the "user email address / name" and "password" for the account of each customer, necessary for access to the private area of ​​the Site and to conclude the Agreement.

i) "Business Days" and "working hours": Monday to Friday, except national holidays, with working hours from 9:00 to 13:00 and 16:00 to 20:00.

j) "Conditions" means these Terms and Conditions, which govern the relationship between La Decormarmi srl and customers.

k) "Agreement": it is made by these General Terms and the Order Confirmation. In case of discrepancy between the General Conditions and the Order Confirmation shall prevail Order Confirmation.

Art. 2. Contract parties

1. Contract parties are La Decormarmi srl and the customers, whose personal data are listed in the order confirmation sent by La Decormarmi S.r.l .: it is an integral part of the Purchase Agreement. Data from La Decormarmi srl are specified in art. 1, paragraph 1, lett. a, of these General Terms.

2. The contract between La Decormarmi srl and the consumers is subject among other things to the specific rules provided for in Section II ( "pre-contractual information for consumers in distance contracts and contracts negotiated away from business premises") and provisions on withdrawal detailed in special page of this site (right of withdrawal), Art. 49 to 59, and Sections III ( "Other consumer rights"), Art. from 60 to 65, and IV ( "General Provisions"), Art. 66 to 67 of Leg. September 6, 2005, n. 206 ( "Code of consumption").

Art. 3. Subject of the contract

1. These governing the purchase, carried out by consumers  the products referred to in the electronic catalogue made available on the site Terms and Conditions for consumers ("Terms") (" site "), section B2C (Business to Consumer).

2. These terms and conditions shall not apply to contracts entered into with VAT number holder. If a VAT number holder does however conclude the purchase contract with La Decormarmi srl by section B2C, This will not in any case apply in his/her favour (the rules protecting the consumer (Private) and the invoice will not bring the VAT number of the same holder of a VAT or corporation or other legal entity, but only his tax code.

Art. 4. Purchase process and the conclusion of the Agreement

1. After registration on the Site, the Customer may purchase one or more products in the electronic catalogue of the Site (illustrated and described in the relevant fact sheets) by placing them in the "basket" and within the technical procedures for access referred to in that site.

2. The publication of the Products listed on the Website constitutes an invitation to the customer to make a purchase contract proposal in La Decormarmi Srl. Before sending the actual order, the customer is shown a page that summarizes, among other things , selected products, their price and any delivery costs. The General Terms and Conditions and Privacy Policy are visionary, savable and printable before sending the order.

3. The order placed by the Customer has the value of the contract proposal and, by sending this order, the Customer acknowledges having full knowledge and accepts these terms and conditions. The customer is invited to print and keep the order summary, shown after sending the same through the Website. The "notes" may be present in the electronic order form you may be used only by the Customer to enter any operational guidelines ( eg., name on the intercom) and not bind in any way any part of the Contract, or may contain exceptions to these general conditions or otherwise to those contracts.

4. La Decormarmi srl has the right to accept or not, at its discretion, the order sent by the customer, without the latter can make claims or rights whatsoever, in any capacity, in case of rejection of the order. Any acceptance of the Customer's proposal is confirmed by La Decormarmi srl using an e-mail message to the address of the order confirmation email communicated by the Client. The purchase contract between La Decormarmi srl and the customer is concluded with the sending of the order confirmation to the customer, subject to the verification referred to in paragraph 5.

5. The Customer acknowledges that the order confirmation referred to in the preceding paragraph is sent as a result of an automated control, In case that during the packing and shipping of the Products La Decormarmi has found any errors in the catalogue, price, characteristics and availability of a product. It will give a prior notice to the customer to confirm the amendment or cancellation of the order.

6.The Client, as a consumer, can exercise the right of withdrawal in the terms and conditions established by law, about which you are referred to the right of withdrawal page.

Art. 5. Description and visual representation of goods

1. The visual representation of the products on the site, where available, normally corresponds to the photographic image of the products themselves and / or their packaging. Such representation is only meant to present them for sale, without any guarantee or commitment by La Decormarmi srl, about the exact correspondence of the image depicted on the Site with the real product.

2. In case of difference between the image and the written product, always prevail the description of the product.

Art. 6. Availability of Products

1. The customer can purchase only in the catalogue published on the Site and in the amounts indicated therein. Pricing and availability of the products, as stated on the Site, are subject to change at any time without notice.

2. The products available in the Site are ready for shipment. The Customer acknowledges that, because of the possible simultaneous access to the Site by users and most of the time between loading the page and the inclusion in the basket, the availability of individual product may vary considerably during the same day compared to the instructions on the Site. When the proposed order is sent by the customer, the computer system of the site checks the actual availability of products purchased and warns of the possible unavailability of one or more products before the Customer make payment . La Decormarmi srl undertakes to perform its obligations in a short time and in any case in the manner and terms of art. 15 of these General Conditions; if the product ordered is delayed delivery times than those indicated on the website prior to the order, La Decormarmi srl agrees to promptly inform the customer via an e-mail to the address indicated by the Customer during the purchase of the products. Where it is not possible for any reason, proceed to the delivery of goods purchased in accordance with art. 15 of these General Conditions, La Decormarmi srl will communicate to the customer to cancel the order.

Art. 7. Pricing and delivery costs

See p. Delivery time and cost

Art. 8. Ladecormarmi Points Program

1. The Ladecormarmi Points program is done on purchases made by  customers on the Website. LadecormarmiPoints program important saving tool.The Decormarmi srl  makes it available to the customer in the purchase of products on the site: accumulating points LadecormarmiPoints ,the customer can in fact qualify for discounts on the purchase of products sold through the site.

2. The Decormarmi srl reserves the right to suspend at any time and without notice the collection and the validity of the points themselves.

Art. 9. Payments

See p. Payment methods

Art. 10. Transport and Billing Documents

1. For each completed purchase done through the Site, La Decormarmi srl issues an invoice or sale receipt for the products that will be shipped.

2. The information provided by the Customer will be used for the issuing of the invoice. The customer assumes all liability for the correctness of this information. No change in the bill will be possible after its issuing.

Art. 11. Delivery time and delivery

1.La Decormarmi srl will normally proceed with the order within 24 hours (except weekends and holidays) from the day of receipt. In particular, orders received before 12:30 are approximately fulfilled in the afternoon of the same day, while those received after 12:30 are tentatively shipped the next day. With order fulfillment, La Decormarmi srl entrusts the Products to the carrier or forwarder for sending at the address specified by the customer, summarized in the order confirmation. Deliveries are made via ground transportation within approximately the next 24-48 hours (excluding weekends and holidays). La Decormarmi S.r.l. committed to promptly inform the customer via an e-mail message sent to the address indicated by the Client.

2. If a problem occurs with the carrier during transport and not to its destination parcel within the indicative deadline provided for in paragraph 1, the customer can report it promptly to La Decormarmi Srl, which will attempt to resolve the matter in a reasonable period of time. La Decormarmi srl invites the customer not to contact it before the expiry of the stated period illustrative, since we would not have the necessary data to be able to profitably turn at the courier charge.

3. The terms of fulfillment and delivery referred to in paragraph 1 are only estimates and not guaranteed by depending on many variables involved, with particular but not exclusive reference to the stage of delivery by the courier. In accordance with the legislation, The Decormarmi srl undertakes to deliver the products to the consumer within 30 days from the date of conclusion of the contract. No liability, for any reason, can be charged from the customer in La Decormarmi srl where the products are not delivered according to the indicative deadline referred to in paragraph 1.

4. The delivery times refer to products in stock at the time of the purchase. No responsibility can be attributed to La Decormarmi srl for delays in delivery of the goods due to unforeseeable circumstances or force majeure, or in case of strikes, weather, special holidays, warehouse inventories, seat transfers, changes to information systems and other extraordinary events; they are likely to cause longer times to those indicative in order fulfillment, even in the order of several days.

5. In any case, if the delivery of the product ordered were to be delayed with respect to the delivery times indicated on the website prior to ordering La Decormarmi srl agrees to promptly inform the customer via an e-mail message sent to the address indicated by the Client.

Art. 12. Delivery of products

1. All shipments of products through courier arrangement of La Decormarmi s.r.l will travel at their own risk until such time as the customer or a third party designated by him enters physically in their possession.

2. The delivery times indicated on the Site are provided for information only. La Decormarmi srl undertakes to deliver the products to the consumer within 30 (thirty) days from the date of conclusion of the contract. No liability, for any reason, can be charged from the customer in La Decormarmi srl where the products are not delivered according to the terms listed on the site.

3. Unless otherwise notified sent to the customer by La Decormarmi Srl, product delivery means to the street level.

4. In order to make the delivery of products ordered, requires the presence of the customer or his representative at the place specified by the customer, who will then accept the package on his own. The courier delivery times are usually included between 8:30 and 19:00. In the absence of the customer (or his appointee), the shipper will leave a notice with directions to be able to agree on a different date of delivery.

5. If the delivery does not take place for reasons attributable to the Customer (for example, by its absence, and / or its failure to contact the courier in accordance with paragraph 3), these must pay the costs incurred by La Decormarmi Srl.

Art. 13. Verification Operations upon delivery of products

1. Upon delivery of the products by the shipping company commissioned by La Decormarmi Srl, the Customer is required to check that the number of boxes is the same as indicated in this transport document on the packaging and the packaging the same result not damaged or otherwise altered, including the sealing materials, checking with special attention to any signs which indicate the breakdown of the goods sent.

2. A penalty of forfeiture, any damage to the packaging and / or products and / or the mismatch in the number of packages and / or information must be immediately notified by the customer to the shipping company, who must declare, in writing, to the person in charge delivery of the products, that they are accepted "subject to control" or reporting that they are "bad": otherwise not be accepted from any complaint. The Customer also undertakes to report promptly, but no later than 24 hours from the date of delivery, in La Decormarmi srl (Via e-mail or registered mail with return receipt to the address in art. 1 of these General Terms) any and all eventual problems regarding the integrity, correspondence and / or completeness of the products received, on pain of decadence.

Art. 14. Force majeure and acts of third parties

1. La Decormarmi srl is not responsible for cases of force majeure, unavailability of transportation, acts of third parties, unforeseeable or unavoidable events that cause a delay in delivery and / or make it difficult or impossible deliveries or cause a significant increase in delivery costs borne by La Decormarmi Srl.

2. In the cases referred to in the preceding paragraph, La Decormarmi srl It has the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, La Decormarmi srl is committed to providing timely and adequate notice of its determinations to the email address specified by the customer, who, in this case, has the right to a refund of any amount already paid, excluding any further claims, in any capacity, against La Decormarmi Srl.. In this sense, the customer expressly waives any and all claims, damages also by way of mere reimbursement and / or compensation, in relation to La Decormarmi Srl.

Art. 15. Custody and storage of products

1. Products sold by La Decormarmi srl must be kept and retained by the customer using the instructions, precautions and measures required for this purpose and on the nature of the products.

2. The negligence and / or incompetence in the preservation of each product can damage it and compromise its quality. La Decormarmi srl is not liable for any damage to products sold resulting from erroneous and / or incorrect storage thereof, with forfeiture of any express warranties with respect to them.

Art. 16. Warranty

See p. legal guarantee

Art. 17. Right to withdraw

See p. Right of withdrawal

Art. 18. Access credentials

1. The customer must keep the access credentials with the utmost care, diligence and confidentiality undertaking not to communicate it to others. You agree to immediately notify La Decormarmi srl the possible theft or loss, total or partial, of the access credentials or just a part of it and in any case their unauthorized use by third parties. The Customer shall be liable for any damage caused to La Decormarmi srl and / or to third parties caused by the failure to observe the indications.

2. Expiry of 90 days from the registration on the Site without the purchases have been made, La Decormarmi srl It reserves the right to cancel the Customer Account, without notice.

Art. 19. Exemption from liability for content posted by you on the Site

1. Each Client upon registration on the Site, may make comments, reviews and opinions on which products to the electronic catalogue. This feature can not be used for illegal purposes or in violation of existing legislation, such as, by way of example, to carry out activities of spamming or post defamatory, libelous, threatening, of contempt, violation of another's privacy and dignity staff, etc... it is also forbidden to enter the political propaganda messages, advertising, references to sites and competitors. The publication of these contents is done free of charge by the customer, who can erase the reviews and opinions at any time by accessing the website with your credentials. The Customer acknowledges that any content placed on the site could be deleted from La Decormarmi srl at any time, for example, for the cessation of the sale of Product reviewed or space closure to the comments, reviews and opinions at its own discretion.

2. La Decormarmi srl has no obligation to surveillance over the activities of each customer on site in accordance with this Article, as provided by Legislative Decree. n. 70/2003. La Decormarmi srl however, reserves the right to remove any content generated by the Customer if it is made aware or take knowledge in another way of the pursuit of an unlawful order and / or violation of one or more of the prohibitions listed above, and / or advance is expressed such request so by a court or administrative body and / or by a third party which is believed harmed by such content. In such cases, La Decormarmi srl will communicate to the customer the above measures in any way and may suspend or cancel your account even without notice, without prejudice to any other action of recourse against the person responsible for the violations.

Art. 20. Changes

1. La Decormarmi srl may modify, at any time and without notice, the contents of these General Terms.

2. Any amendments which may have made will take effect from the date of publication on the Site,

Art. 21. Slight fault and limitation of liability

1. La Decormarmi srl not liable for damages, even to third parties, possibly caused as a result of its negligence.

2. Under no circumstances, any sums due from La Decormarmi srl for any reason whatsoever may exceed those paid by the customer in performance of the Contract.

Art. 23. Privacy policy

1. The Decormarmi srl is committed to compliance with current legislation on protection of personal data. The information on the processing of personal data is made available on the site to the page Information on privacy and still be viewed and loaded at any time before the conclusion of the Contract.

Art. 24. Other provisions

1. All purchases of products and services provided through the Site by the customer that accesses to it, are governed by these General Conditions and by other provisions and operating instructions contained in the Site. In case of conflict between the provisions in the above provisions and operating and contained in the General Conditions, the latter shall prevail.

Art. 25. Complaints and Service

1. The Customer may any claims or request assistance on purchases made by contacting La Decormarmi srl by mail at La Decormarmi srl Via S. A. Liguori, 187 71121 Foggia,(Italy) via e-mail at, or at least at the phone numbers indicated in art. 1, paragraph 1, lett. a, of these General Terms.

2. As provided for by art. 23 of these General Terms, certain products have the conventional manufacturer's warranty. In these cases La Decormarmi srl invites the customer to make contact directly with the manufacturer, which is a third party with respect to La Decormarmi S.r.l .; in case of necessity La Decormarmi S.r.l. remains available to clients to communicate the contact details of the manufacturer already listed in the warranty.

3. Complaints will be processed by La Decormarmi srl in the shortest possible time; the customer will receive a response within three (3) business days of notification.

Art. 26. Governing Law and Jurisdiction

1. The Agreement is governed by Italian law.

2. For any dispute that may arise in order to application, interpretation and performance of the Contract will be the competent court of Foggia where the contract is concluded with a Professional Client, despite the violation, in this case, art. 3 of these General Terms.

3. Disputes with consumers are devolved to the Court Law of the place of residence or domicile of the Customer.

4. Disputes with consumers living outside the Italian territory shall revert to the jurisdiction of the Court of Foggia, as the court of the place where the contract is performed.